--> FAQs


Updated November 2021

Covid 19

I have tested positive for COVID-19?

  1. Inform DBS immediately at studentcovid@dbs.ie
  2. If your symptoms deteriorate or you need medical assistance, contact your GP immediately. 
  3. Familiarise yourself with the full HSE instructions here. 

I have been told I am a close contact of someone who has tested positive for COVID-19?

Please click here for full HSE details

If you have symptoms

Please click here for full HSE details


How do I access my lectures/classes online?

  1. Go to the correct Moodle page and check the DBS Online Class section on the right hand side of the page. You will see a link with your lecturer's name. Click on that link to join the live class.
  2. If the class is going to be on campus, you can still join remotely. Click the link (from point 1 above) at the scheduled time to join the course. Please arrive on time, as the lecturer may not be able to admit late arrivals in all cases.

  3. Single Sign On (SSO) is now in use for joining Zoom classes, watch this short video for more information. 

  4. If you cannot see a module in Moodle, please double check that you have have not filtered it from view. Click on All (except removed from view) or Removed from View. 

  5. Don't enter the class before the scheduled time, as another class may be in progress.

In all cases, this information may not be present until close to the class start time. In the interest of managing urgent queries, may we ask that you refrain from contacting us about classes more than 12hrs away.

Travel Advice

Please refer to the Department of Foreign Affairs for specific travel advice on the country you are travelling to.  

Useful Contacts:

  • Camden Medical Ph: 01 4536636
  • Aungier Street Medical Centre Ph: 01 4005708
  • https://www2.hse.ie/conditions/coronavirus/coronavirus.html
  • Study and Protect_for students with Study and Protect Policies
    • Instagram: @studyandprotect
      Our instagram page is providing live updates on the covid-19 pandemic in Ireland from reliable sources only. Our aim here is to state the facts, offer some helpful information and share some good new covid-19 related articles to lift spirits.
      Student WhatsApp Service: 0833788124
      For those students who contract the virus or develop systems, they can easily contact us on our designated WhatsApp number. Here students can obtain immediate advice and request further assistance where necessary.

Will exams remain online for the duration of 2021/2022?

Exams will continue to be held online for the foreseeable future, including Summer exams.

What will my timetable be like in 2021/22 due to social distancing requirements?

Timetables are now available online but need to be viewed in conjunction with schedules for who will be attending when (note below). They will all take social distancing into account and will have an element of in house and online teaching. In most cases, while one group are in class, another group will have to watch live broadcasts of the class remotely. This scenario will switch around for each group on alternating weeks.  
Some days, all classes may be online, however, we are aiming to minimise this as much as possible.
A sample schedule, which will need to be viewed in conjunction with a programme timetable, when available, can be viewed here. In this example, the class size is 30 students, hence the need to break into 3 groups, i.e. each group will only be in for a full week teaching once every 3 weeks. Smaller groups might be in every 2nd week.

You can view schedules in the following link https://students.dbs.ie/academicoperations/covid-19-timetable-schedules

Will I have to wear a face covering on campus?

We continue to encourage all staff and students to wear face coverings on campus at all times.

When will I know what days/weeks I am in class versus the weeks when I will be attending classes online?

Your Programme Coordinator will email you with your social distancing class group. You must then check your schedule here to see what weeks you are in class. 

Will all lectures be available online at the same time as the classroom lecture?


 Will all lectures be recorded and available after the live delivery?

Yes, other than a small number of modules where the content or discussion in the class is sensitive and unsuitable for recording.

I will attend all my classes remotely, what should I do to notify DBS of this?

In most cases, DBS are happy to facilitate this request. If there are situations which require you to be on campus, we will contact you. If not, please proceed on continue to learn online by participating in the live classes. (More information on how to do this in the Induction tile, on students.dbs.ie (login))
We will contact you by email with a form to complete to let us know about this type of request.

What preparation have you undertaken to guarantee the safety of your students regarding Covid-19?

DBS continue to act in line with government guidelines and the evolving situation. Some of our safety measure include

  • Masks are required in all areas, including during classes.

  • All buildings were subject to a deep clean.

  • Most classrooms are operating at reduced capacity until the end of February 2022.

  • Hand sanitiser dispensing machines have been installed in all the buildings, at the entrances and at other points on each floor. 

  • Posters have been put up prominently in all public areas reminding people of how to prevent transmission of the virus.

  • The lifts in our Castle House building are being restricted to no more than 2 people at a time, each facing away from the other. In Aungier Street the lift will take just one person at a time.

  • The restaurant in Aungier Street has been closed.

  • The Library is open this year with some changes. More information can be found on their webpage, https://library.dbs.ie/ 

  • The buildings have been audited by an independent health and safety specialist company against the government guidelines set out earlier this year. Posters showing the compliance of the buildings are on display.

  • All students, as part of their induction, will receive a COVID-19 training video that each student needs to complete. You can find the training at this link

  • All lecturing staff are required to wear a face mask or visor.

  • Each classroom will be equipped with sanitising wipes for students to clear their desks when they come into a room and before they leave.

  • An enhanced cleaning regime has been introduced whereby the campus buildings are cleaned more frequently.

  • Administration staff are operating a roster that mixes working from home with working on campus.   This will help to reduce the number of people on campus at any one time.

You can also go to this link on the DBS website to get additional information for the new academic year and to watch a video from the President.

What is your policy regarding students who are in the high-risk category regarding Covid-19?

Because the DBS campus buildings are COVID-compliant the risk of transmission of the virus is as low as it can be. However, as everyone knows, transmission is more a function of people, not places, so it is the behaviour of individuals that will have the greatest impact. For a student in the high-risk category we believe that the person should take the same precautions on campus as they would in any other setting. We welcome a person in the high-risk category onto campus and urge them to wear a mask, maintain social distance, observe good respiratory hygiene and wash hands regularly. If a student in a high-risk category feels the risk of coming to campus is too great, then they can remain at home and access all the DBS teaching and learning delivery online without any difficulty.

What is the college's plan if localised Covid-19 restrictions are put in place for Dublin or a student's home county?

In this circumstance, the student can take all their classes from home without any difficulty.

What is the college's policy if a student becomes ill or is a close contact of someone with Covid-19 and is required to self isolate?

In this circumstance, the student should remain at home or in their accommodation for the appropriate HSE mandated period. In the meantime, they can access all their teaching and learning delivery online.

What is the college's policy in relation to refunds for a student who becomes too ill to attend the college?

Our policy on refunds is the same as it always has been. A refund is possible within 14 days of signing up for the course. Other than that, refunds are not given. If, however, a student wishes to defer, whether because of illness or some other reason, they can defer their studies to the next sitting of the course they are taking and an amount of their fees will also be deferred. The amount to be deferred is the same proportion of the course being deferred.

What is the college's policy regarding refunds if national healthcare advice changes and those in the high-risk categories are told to stay at home?

In this circumstance, the student can take all classes online from home or from their accommodation.   In this way their studies can continue. No refund will be given in this circumstance. The fees paid to DBS and to any higher education college are for access to education. Access is available online, on campus, or through a hybrid of both.

Will students be able to do their course online/ remotely if they feel it's too dangerous to travel outside their home, if they are at high risk?

Yes, including assessment. There are exceptions to this in a small number of programmes due to the nature of their delivery.


Quality Assurance Handbook (QAH)

The policies and procedures that govern the running of DBS programmes are located within our Quality Assurance Handbook, located here: https://students.dbs.ie/quality-assurance/qah We encourage all students to familiarise themselves with the QAH linked above, especially regarding assessment, grading, assignment submission and learner conduct. 

I cannot sit an exam/I cannot submit my assignment on time:

If you miss an exam, PMC (Personal Mitigating Circumstances) form must be completed and emailed to your Programme Coordinator, along with supporting documentation such as a medical certificate, or something equivalent. This documentation should be sent before the examination date. 

If you are late submitting an assignment, an Assignment Extension Request form must be completed and emailed to your Programme Coordinator, along with supporting documentation such as a medical certificate, or something equivalent. This documentation should be received prior to the submission deadline.

PMC/Assignment Extension requests should never be assumed to be approved until written notice has been sent to you. 

What grade do I need to pass a module?

The overall module result must be 40% or higher to be considered "passed". You can view your overall module result at https://elearning.dbs.ie/exams_results.php If you are unsure, contact your Programme Coordinator. 

What is the procedure to repeat an assignment or an exam?

You will be automatically enrolled to repeat any failed exam / assignment. Please note the relevant fee for repeats. Typically repeats take place during the summer (July-August). The repeat exam dates are available on the exams office website

Where can I find my timetable for my classes?

Each student can download the Outlook App in order to view their personal timetable on their own device. Instructions for using the Outlook App can be found in the FAQ section of the Service Desk https://servicedesk.dbs.ie

Timetables can also be viewed using the following link here

How do I enquire about changing my course?

Click here to request a course change. Please note a change of course mid stage through an academic year (or 2 weeks after the start date of a programme) cannot be accommodated.

I want to change or de-register a module

Contact your Programme Coordinator to change or de-register a module. Please note there is a strict two-week window at the start of each semester in which you can change your modules. After this two-week window has elapsed, it will not be possible to change your modules.


Student cards for new students:

All student cards are in the process of being posted to local addresses. Please ensure we have a local address for you and your photo is uploaded at dbs.ie/photoupload. You must ensure your full address, including Eircode, is correct in your Personal Details section of https://students.dbs.ie/dashboard


Moodle is our virtual learning environment, and is used for many tasks during your studies. Here you will find access to your course material along with access or links to online, live or recorded classes.
Your assessments will be uploaded through Moodle and feedback given there also.
Once a module is complete, the page will move from an "In progress" tab to an "Expired" tab. This is tied to the date of when the modules finishing teaching. Material is still accessible in the Expired tab.
You will retain access to Moodle pages for the current academic year plus 1 year, with the exception of graduates, who lose access after 4 months.

MS Office:

Learners will have indefinite access to MS Office, including their DBS email. This is a new feature for current learners. 

Letter Requests: 

Letters can be downloaded from your student dashboard: https://students.dbs.ie/dashboard/dashboard-self-service The letter will be emailed to your DBS account instantly. These letters are tailored for opening a bank letter, for a PPSN appointment and to confirm your enrollment in DBS. 

I am an international student and I need letters for my visa extension, for new accommodation, and to open a new bank account. Where do I get these from?

Please use our self service option in your Student Dashboard. Other letters may be requested through your student service desk by clicking here. All letters will be processed within 3 working days. 

I need a copy of my transcript of results

Your transcript can be downloaded from your student dashboard at www.students.dbs.ie. Ensure that you log in and click on the tile for "My Transcript". 

Where do I find the Academic Calendars?

Academic Calendars are available by clicking here Please check this for the holiday periods, exam sessions and readings weeks scheduled each year. Do not book any holidays during the exam periods.

How do I update my personal details?

You can change your name, address and update your PPSN through your student dashboard under “Personal Details”. This allows you to update two address types.
Your term time address which is the address that you reside in while attending classes. 
You can also update your permanent address which is the home address which your normally reside at on a permanent basis if different from the above. 

I have lost my Student Card, where do I get a new one?

Click here to request a replacement Student Card. Please note there is a fee of €10 for replacing lost cards (within 5 working days).

Attendance Monitoring

Attendance is monitored by scanning your student card against the card readers in the classroom before class. Manual attendance may be taken by your lecturer also where card readers are not available. 

If your attendance has been noted incorrectly, you can either contact the lecturer during class or your Programme Coordinator after class. 

If you are absent from class and qualify for PMC circumstances (please refer to the Quality Assurance Handbook) submit a form to your Programme Coordinator along with your documentation. 

How do I contact a staff member?

If you wish to call a staff member, please call reception on 01 4177500 and they can transfer you. Alternatively, if you want to email a staff member, use the following format: firstname.lastname@dbs.ie

I need a receipt of fees paid, how can I get one issued?

Click here to request a receipt of fees. Please note that these are only processed on Friday of every week, and are posted to you to arrive within 5 working days.

How do I get a PPS Number? 

Outlined below are the various steps required to obtain a PPSN. http://www.welfare.ie/en/Pages/Personal-Public-Service-Number-How-to-Apply.aspx
Letters for PPSN available in your Student Dashboard

Misc Queries:

I want to get involved with a student society. Who do I need to talk to?

Click here for links to student services where you will find more information on the clubs, society and events ran for students throughout the year.

Who can I talk to for Careers Advice and help with my C.V.?

Please contact the Careers Team who will be delighted to help. 

I am having some problems accessing Moodle.

Please phone IT 01-4177-573.

A computer is not working, what should I do?

If there is a problem with any of the computers that you are working on, it is important to report it to the IT Department, you can phone 01-4177-573.

Where can I find directions to DBS Buildings?

The full list of buildings, directions and door codes are located here.

Where can I park my car?

Parking is available at Drury Street Car Park.  

Daytime Rate - Max €10 - Please note that the Daytime Student Rate will increase from €2.00 per hour to €2.50 per hour from 1st Feb 2020. 
Monday - Saturday 7:30am to 1am

Evening Rate - €2.50
Monday to Saturday 4:30pm to 1am

Sunday Rate - Max €10
11am to 9pm

To avail of these rates you must validate your ticket, by punching a hole in the ticket in the machine located at our Security Desks. Payment can then be made at the ticket machines in the car park.