FAQs
Updated September 2022
Will exams remain online for the duration of 2022/2023?
Exams will continue to be held online for the foreseeable future, including Summer exams.
Will all lectures be recorded and available after the live delivery?
Yes, other than a small number of modules where the content or discussion in the class is sensitive and unsuitable for recording.
Academic
Quality Assurance Handbook (QAH)
The policies and procedures that govern the running of DBS programmes are located within our Quality Assurance Handbook, located here: https://students.dbs.ie/quality-assurance/qah We encourage all students to familiarise themselves with the QAH linked above, especially regarding assessment, grading, assignment submission and learner conduct.
I cannot sit an exam/I cannot submit my assignment on time:
If you miss an exam, PMC (Personal Mitigating Circumstances) form must be completed and emailed to your Programme Coordinator, along with supporting documentation such as a medical certificate, or something equivalent. This documentation should be sent before the examination date.
If you are late submitting an assignment, an Assignment Extension Request form must be completed and emailed to your Programme Coordinator, along with supporting documentation such as a medical certificate, or something equivalent. This documentation should be received prior to the submission deadline.
PMC/Assignment Extension requests should never be assumed to be approved until written notice has been sent to you.
What grade do I need to pass a module?
The overall module result must be 40% or higher to be considered "passed". You can view your overall module result at https://elearning.dbs.ie/exams_results.php If you are unsure, contact your Programme Coordinator.
What is the procedure to repeat an assignment or an exam?
You will be automatically enrolled to repeat any failed exam / assignment. Please note the relevant fee for repeats. Typically repeats take place during the summer (July-August). The repeat exam dates are available on the exams office website.
Where can I find my timetable for my classes?
Each student can download the Outlook App in order to view their personal timetable on their own device. Instructions for using the Outlook App can be found in the FAQ section of the Service Desk https://servicedesk.dbs.ie
Timetables can also be viewed using the following link here.
How do I enquire about changing my course?
Click here to request a course change. Please note a change of course mid stage through an academic year (or 2 weeks after the start date of a programme) cannot be accommodated.
I want to change or de-register a module
Contact your Programme Coordinator to change or de-register a module. Please note there is a strict two-week window at the start of each semester in which you can change your modules. After this two-week window has elapsed, it will not be possible to change your modules.
Administrative
Student cards for new students:
All student cards are in the process of being posted to local addresses. Please ensure we have a local address for you and your photo is uploaded at dbs.ie/photoupload. You must ensure your full address, including Eircode, is correct in your Personal Details section of https://students.dbs.ie/dashboard
Moodle:
Moodle is our virtual learning environment, and is used for many tasks during your studies. Here you will find access to your course material along with access or links to online, live or recorded classes.
Your assessments will be uploaded through Moodle and feedback given there also.
Once a module is complete, the page will move from an "In progress" tab to an "Expired" tab. This is tied to the date of when the modules finishing teaching. Material is still accessible in the Expired tab.
You will retain access to Moodle pages for the current academic year plus 1 year, with the exception of graduates, who lose access after 4 months.
MS Office:
Learners will have indefinite access to MS Office, including their DBS email. This is a new feature for current learners.
Letter Requests:
Letters can be downloaded from your student dashboard: https://students.dbs.ie/dashboard/dashboard-self-service The letter will be emailed to your DBS account instantly. These letters are tailored for opening a bank letter, for a PPSN appointment and to confirm your enrollment in DBS.
I am an international student and I need letters for my visa extension, for new accommodation, and to open a new bank account. Where do I get these from?
Please use our self service option in your Student Dashboard. Other letters may be requested through your student service desk by clicking here. All letters will be processed within 3 working days.
I need a copy of my transcript of results
Your transcript can be downloaded from your student dashboard at www.students.dbs.ie. Ensure that you log in and click on the tile for "My Transcript".
Where do I find the Academic Calendars?
Academic Calendars are available by clicking here Please check this for the holiday periods, exam sessions and readings weeks scheduled each year. Do not book any holidays during the exam periods.
How do I update my personal details?
You can change your name, address and update your PPSN through your student dashboard under “Personal Details”. This allows you to update two address types.
Your term time address which is the address that you reside in while attending classes.
You can also update your permanent address which is the home address which your normally reside at on a permanent basis if different from the above.
I have lost my Student Card, where do I get a new one?
Click here to request a replacement Student Card. Please note there is a fee of €10 for replacing lost cards (within 5 working days).
Attendance Monitoring
Attendance is monitored by scanning your student card against the card readers in the classroom before class. Manual attendance may be taken by your lecturer also where card readers are not available.
If your attendance has been noted incorrectly, you can either contact the lecturer during class or your Programme Coordinator after class.
If you are absent from class and qualify for PMC circumstances (please refer to the Quality Assurance Handbook) submit a form to your Programme Coordinator along with your documentation.
How do I contact a staff member?
If you wish to call a staff member, please call reception on 01 4177500 and they can transfer you. Alternatively, if you want to email a staff member, use the following format: [email protected]
I need a receipt of fees paid, how can I get one issued?
Click here to request a receipt of fees. Please note that these are only processed on Friday of every week, and are posted to you to arrive within 5 working days.
How do I get a PPS Number?
Outlined below are the various steps required to obtain a PPSN. http://www.welfare.ie/en/Pages/Personal-Public-Service-Number-How-to-Apply.aspx
Letters for PPSN available in your Student Dashboard
Misc Queries:
I want to get involved with a student society. Who do I need to talk to?
Click here for links to student services where you will find more information on the clubs, society and events ran for students throughout the year.
Who can I talk to for Careers Advice and help with my C.V.?
Please contact the Careers Team who will be delighted to help.
I am having some problems accessing Moodle.
Please phone IT 01-4177-573.
A computer is not working, what should I do?
If there is a problem with any of the computers that you are working on, it is important to report it to the IT Department, you can phone 01-4177-573.
Where can I find directions to DBS Buildings?
The full list of buildings, directions and door codes are located here.
Where can I park my car?
Parking is available at Drury Street Car Park.
Daytime Rate - Max €10 - Please note that the Daytime Student Rate will increase from €2.00 per hour to €2.50 per hour from 1st Feb 2020.
Monday - Saturday 7:30am to 1am
Evening Rate - €2.50
Monday to Saturday 4:30pm to 1am
Sunday Rate - Max €10
11am to 9pm
To avail of these rates you must validate your ticket, by punching a hole in the ticket in the machine located at our Security Desks. Payment can then be made at the ticket machines in the car park.