Quality Assurance Handbook

Dublin Business School Policies & Procedures

The current Quality Assurance Handbook is to provide guidance and information to all participants in quality assurance and enhancement across the college - this includes students and staff. This Handbook includes all college policies and regulations, and is the core text for students to familiarise themselves with these processes and systems.


The Quality Assurance Handbook is a DBS document, developed by DBS, for DBS staff and learners. It cannot be copied or replicated outside of the College, or for DBS staff or learner use, without written permission.
This page is the definitive source for the most current DBS policies. Policies duplicated on other pages, websites or in print may not be the most current version.

Revised Privacy Statement

From 25th May 2018 a new data protection regulation is coming into effect. Consequently, DBS has revised its privacy statement which outlines how we manage the data we hold on you, as a student, as well as your rights and our responsibilities in relation to that data. You can find our new Privacy Statement at this link.

Quality Assurance Handbook (2019)

As a result of the restructure of the Quality Assurance Handbook, in order to be more approachable and accessible, a Contents Guide has been set out: QAH Contents Guide.

Part A - Governance & Policy

QAH Part A Section 1 Governance

1.1 Introduction to DBS and the Quality Assurance Handbook
1.2 DBS Governance and Organisation
1.3 Terms of Reference for Governance Boards and Committees
1.4 DBS Leadership Structure and Roles
1.5 Faculty Roles
1.6 Management and Support Roles
1.7 Staff Communications
1.8 Other Parties Involved in Education and Training

QAH Part A Section 2 Overarching Policies

2.1 Policy on Policy
2.2 Quality Assurance Policy
2.3 Self-Evaluation and Monitoring Policy
2.4 Risk Management Policy
2.5 Student Records and Data Retention Policy
2.6 Child Protection Policy
2.7 Learner Garda Vetting Policy

DBS Child Safeguarding Statement

Part B - The Learner Journey

QAH Part B Section 1 Learner Admissions

1.1 Information for Applicants Policy
1.2 Admission of Learners to Academic Programmes Policy
1.3 Admission Procedures
1.4 Applicants’ Responsibilities

QAH Part B Section 2 Learner Supports

2.1 Information and Support for Learners
2.2 Premises and Facilities
2.3 IT Facilities
2.4 Online Learning Supports
2.5 Student Experience
2.6 DBS Library

QAH Part B Section 3 Learner Conduct Appeals and Complaints

3.1 The DBS Learner Charter
3.2 Learner Code of Conduct Policy
3.3 Academic Impropriety Policy
3.4 Disciplinary Policy
3.5 Appeals Policy
3.6 Complaints Policy

Appeals Form
Student Complaint Form

QAH Part B Section 4 Programme Participation

4.1 Attendance Policy
4.2 Deferral Policy
4.3 Personal Mitigating Circumstances (PMC) Policy
4.4 Support for Learners with Additional Needs (Need Extra Provisions) Policy

PMC Form 2019

QAH Part B Section 5 Assessment Regulations

5.1 Assessment Overarching Policy
5.2 Learner Assessment Procedures
5.3 Continuous Assessment (CA) Word Count Policy
5.4 Late Submission Policy
5.5 Repeating a Failed Module Policy
5.6 Progression with ECTS Deficit (Trailing) Policy
5.7 Feedback on Examinations Policy
5.8 Access, Retention & Destruction of Examination Scripts Policy
5.9 Verification of an Assessment Result Policy

Assignment Extension Request Form
The Verification and View Script Request Forms can be found on the Exams Page of the website. These can be submitted once the relevant Policy has been read carefully and understood.

QAH Part B Section 6 Examination Boards and Award Classifications

6.1 External Monitoring of Programmes Policy
6.2 Examination Boards Policy
6.3 Progression and Classification of Awards
6.4 Academic Board and the Confirmation of Grades

Part C - Programme Quality

QAH Part C Section 1 Learning and Teaching

1.1 Staffing of Academic Programmes Policy
1.2 Learning and Teaching Policy
1.3 Academic Research Policy

QAH Part C Section 2 Programme Development and Review

2.1 Design and Approval of New Programmes Policy
2.2 Programme Review and Revalidation Policy

QAH Part C Section 3 Transnational Collaborative and Joint Awards

3.1 Collaborative National and Transnational Provision and Joint Awards Policy

Quality Assurance Handbook - Feedback & Suggestions

We invite all stakeholders to offer feedback regarding our proposed Quality Assurance Handbook. If you believe there are areas that need further review, are not fit for purpose, or that we have not included, you can provide this feedback to us through the brief online form linked here:

QAH FEEDBACK [ONLINE FORM]

Re-Engagement

The majority of programmes delivered by DBS are accredited by Quality & Qualifications Ireland (QQI), and those programmes not accredited by QQI are managed under the same broad Quality Assurance principles. The Qualifications and Quality Assurance (Education and Training) Act 2012 ensures that QQI’s relationships with providers (such as DBS) were maintained until replaced by new quality assurance (QA) arrangements with QQI. They use the term 're-engagement' to describe this transition. DBS has undertaken the Re-Engagement process with QQI, and in doing so, has taken the opportunity to review and enhance our earlier Quality Assurance Handbook.  

The Quality Assurance Handbook set out below is the first version of what DBS views as a living document, subject to changes in order to ensure it remains fit for purpose, and addresses the growing and changing needs of a higher education institute in modern Ireland. We invite all stakeholders to review and provide feedback through the link below if there is anything they wish to raise to our Quality Assurance team's attention.